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Sequel Drill Case study

Van Vo, IT manager for Sequel Drill and Blast was looking to sign with a company when he was introduced to Phones Now by a colleague. Van was advised he needed to purchase a new phone system for each office. Fortunately, Van spoke with the sales crew from Phones Now just to clarify some points.

It was the best thing he did, in a few short minutes Greg from Phones Now explained there was no need for excess cost installing 2 phone systems when a single unit would do the job just fine. With the experience in multi-site deployments Van was quickly onboard with concept. He was surprised a national company didn’t offer him the right solution, more so preferring to promote a traditional old fashioned phone system.

Once Van saw the massive difference in the two offerings he quickly engaged Phones Now to develop a plan for the 2-site company. He was content he was in the right hands. The sales crew advised Van to make sure the solution is nbn™ ready.

Van wanted to use the existing data network to reduce costs, this was easy for the Phones Now techs. Van also wanted to work from home, this is now a simple and easy process. Van enjoys a weekly travel free Friday so he can spend more time with his family.

Our new look communications solution

One Phone System, 2 offices

One phone system servicing 2 offices saved us a packet! Our strength in multi-site deployments is extensive. This was an easy one.

Save money

We have 2 offices with a lower combined cost than our first original office! Greg is great at finding cost reductions.

Remote Working

Van also wanted to work from home, this is now a simple and easy process. Van enjoys a weekly travel free Friday so he can spend more time with his family.

2 Offices, 2 Business, 2 Receptionists

Panasonic is very strong in complex call routing, this was a stroll in the park to achieve. In fact, there are 2 back receptionists if the first 2 cannot take a call, what’s more they are in a different office altogether.

Do It Right, Do It Once

“We had a very smooth transition from old to new”, said Van

Voice Mail to Email

We get a full copy of the message in our inbox, no more “Chinese whispers and decoding someone else’s version of a message. We get the whole message right in our inbox no matter where we are we can easily and professionally respond”

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Fail Safe

No matter what breaks, Greg has included a work around solution so that we remain on the air.