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People in Plastic Case study

Directors of national plastics distribution company Deidre Grace and Malcom Paul have a long standing business relationship with founder of Phones Now Greg Eicke. Over the past 10 years, Deidre had Greg would often meet to discuss telco options to ensuring the growth plans remained on target.

Here’s the list of needs

  • Rapidly growing enterprise
  • Cope with rapidly growing Interstate offices
  • Reduce excess Line rental and Telco costs
  • Require smart national 1300 number call distribution
  • Support staff for interstate offices
  • Redundancy is a must
  • Disaster recovery and plan is crucial
  • Need for more telephone lines to cope with growth
  • 100% NBN Ready
  • 100% expansion required for growth
  • National Support

 

 

Our new look communications solution

One Phone System, 4 offices

One phone system servicing 4 offices with fail over redundancy, we thought this was impossible.

Reducing Line Rental and Telco Costs

Using VoIP and clever networking by the crew at Phones Now we’ve slashed our telco costs and now sport a very functional communications solution.

National 1300 Number

Our national 1300 number is cleverly routed to appropriate offices and all based on where the call is coming from. Whats more any office can answer any call no matter where they are. That’s amazing. We’ve found our all offices are supporting each other, which we super pleased about. We’re handling more calls with the same staff. Greg showed us to work smarter.

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Redundancy

We’re big on customer service which means we had to have failure options included in our new Panasonic NS700 solution. Greg and his crew spent quite some time with our IT people and his own technical folk to engineer a perfect fail over solution.

Simply it doesn’t matter what fails we are fully covered with auto recovery. We know we are in very good hands of the crew at NBN Redi Phone Systems.

Phones Now Know their stuff

“We chose Phones Now because Greg knows his stuff, understands business needs

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Fail Safe

What’s more Greg made sure we are fail safe which means it’s business as usual if any of our data services fail?

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Disaster Recovery

The Brisbane 2011 floods revealed our lack of full disaster recovery plans and options. This was a paramount part of the new phone system solution. We had to be able to operate from anywhere. The Phones Now crew made sure we could easily transport our phone system to another site and have it running in a very short time frame.

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More Phone Lines

Our growth had us looking for more lines, which usually means more costs to install and more line rental. The Phones Now solution had us able to add more lines any time and without installation delays and costs thanks to the clever engineering of our Panasonic NS700 phone system.

National Support

Our support is fast and hassle free. The Phones Now technicians can easily remotely access all offices which means peace of mind knowing we’re fully covered.

NBN Ready

All of this and we are not on the nbn in any office, but we are 100% nbn ready with a simple change of a plug. That’s great planning from the Phones Now crew.

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