Nathan and Kellie O’Neill run a very successful real estate company in Gympie Queensland. Their business was expanding rapidly and their legacy telephone system was not coping with the new demands of growth. The nbn™ was being deployed locally which raised quite a lot of questions and concerns for Kellie and Nathan.

Firstly, Kellie illustrated her concerns about previous nbn™ connections causing outages and sever business interruptions along with how will you support us 2 hours away in Brisbane.

We immediately gave Kellie and Nathan peace of mind with these 2 important points, highlighting we have a very different delivery process to that of the other telcos. We guarantee no downtime and a smooth transition from old to new.

Nathan had bold plans to expand into Noosa commercial real estate and was looking for a solid solution where the communications costs were not be out of control. Efficient and effective communications was a paramount to Nathan. His country heritage of good old fashioned service was a foundation stone of the successful business.

The lengthy list of needs was easily catered for by Phones Now.

Here are some of the must haves.

1. Multiple offices
2. Multiple Receptionists for each office
3. Easy call transfer between offices
4. Disaster recovery from famous Gympie floods
5. Voice mail to email
6. Simple and effective communications for customers to contact busy agents
7. Professional “on hold” for 2 separate offices
8. Integrated Voice and data network
9. Redundancy for fail safe phones and data
10. Save money