View Sample | FEATURES | Premium | Advanced | Call Q / ACD Samsung only |
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. | Max no. Extensions supported (Full/SME) |
1000/20
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1000/20
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1000
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. | Network Clients (Simultaneously Reporting) |
7
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7
|
7
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Example | Auto Report Scheduling (To E-Mail &/orPrinter) |
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Example | Real Time Department Traffic screen |
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Example | Instant e-mail Activity (Fraud) Alert |
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Example | Hotel check-in/out, integration, room status |
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Example | Multi-Site reporting (unlimited remote sites) |
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Example | User editable call costs |
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Example | Password protection |
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Example | Unlimited Department groups |
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Example | Data collection via serial/IP/text file |
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Example | User editable Directory |
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. | Database Archive/Restore/Compact/Repair |
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Example | ACD Agents – Task bar soft wallboard |
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100 +
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Example | ACD Supervisors |
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7 max
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REPORTS | ||||
Example | Extension detail (Outgoing calls) |
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Example | Extension detail (Incoming calls) |
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Example | Extension summary |
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Example | Department detail |
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Example | Department summary |
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Example | Abandoned (Lost) calls |
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Example | Incoming Ring time (detail) |
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Example | Incoming ring time summary |
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Example | DDI/DID (Indial) |
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Example | Cost Comparison (Compare Carrier costs) |
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Example | Re-Cost (Re-calculate new costs on current data) |
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Example | Line (Trunk) Detail |
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Example | Line (Trunk) summary |
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Example | Daily Half Hour summary |
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Example | Monthly Summary |
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Example | Account Codes |
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Example | Top 30 Longest Outgoing Duration |
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Example | Top 30 Most Expensive calls |
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Example | Top 30 Outgoing call locations |
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Example | Top 30 Longest duration incoming calls |
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Example | Top 30 most frequently dialled numbers |
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Example | Top 30 most frequent incoming callers |
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Example | Top 30 most frequent incoming caller locations |
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Example | Number Search (Incoming/Outgoing) |
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Example | Destination summary |
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Example | Call Log |
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Example | External Call Diversion |
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Example | Extension markup/discount |
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Example | ACD Agent Summary |
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Example | ACD Group Summary |
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Example | ACD Agent Log in/Out |
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Example | ACD Group Half Hour summary |
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Example | Activity alert events |
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. | Activity alert status (Extensions/Directory) |
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. | Hotel/Motel check out report |
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