Insider Information
3 Special Reports
3 Best in Class Products
You’ll Be Delighted With These Advantages
Saving Communication Costs
100% NBN ready Phone System. Enjoy the advantages of traditional telephony without being left out in the cold when the NBN comes to your area.
Saving Network Costs
Connecting the NS700 to different offices via the IP network allows you to integrate voice and data. Reduces line rental and call costs between offices. It should be easy to be connect other offices.
Smart Voice Mail
Email notification so you can be sure never miss a call. We’ll email missed calls too! It should be easy to be contacted.
Save on Running Costs
IP Phones and extensions, you don’t need to change the settings in the PBX each time you change a handset layout. It should be easy to move a phone without technicians.
Improving Work Efficiency
It is always important to understand the changes in customer needs and improve the support provided by staff. Continually performing these measures leads to improved work efficiency
NBN Ready Phone Systems include advanced call routing functions for small to medium size call centres and all without the need for expensive third party servers. More efficient call reception enables you to utilise limited resources to assist in improving work efficiency.
Queue Announcement
Callers can recognise their position with automatic queue announcements. They can then decide whether to stay in the queue or leave a message and hang up, according to the situation.
CRM Integration
Increase Sales and Productivity. Know more about your customers.
Priority Routing for VIP calls
Treat your important customers with priority service.
Mobility
Mobility solutions where smartphones become your desk top extension
Automatic Call Recording
Improve customer service and educate staff. Reduce Complaints
Reporting and Monitoring
Monitor the live status of callers, agents and call centre members. Understand problems or opportunities to improve customer service. Store and backup data.
Enhance Call Control
Point & Click Controls. Screen Based Presence and Availability. Easy to collaborate with other tools
Microsoft Exchange Integration
Your presence changes automatically with your diary appointments. Automatically send calls to voice mail or other extensions based on your calendar events. Easy! and Excellent for busy folk
Smart Phone Extension
Mobile workers can enjoy full connectivity to the office with softphones. Never miss an important call again
Auto Attendant
Connect customers to the appropriate section or operator according to their query. Improve customer Satisfaction
Smart Voice Mail
Email notification so you can be sure. We’ll even email missed calls too!
One Numbered Extension
IP Phones such as a desk phone or software phone can be paired to use a single number. When you make a call, the customer is notified of your office phone number instead of the number of your mobile phone. This means you only need to notify the customer of one number. Make it easy for your customers
Remote Extension
IP Phones such as a desk phone or software phone can be paired to use a single number. When you make a call, the customer is notified of your office phone number instead of the number of your mobile phone. This means you only need to notify the customer of one number. Make it easy for your customers